Login to your Customer Online Account or you can call
our Operation Department on + 852-2891-1446 to check
the latest physical gold bullion balance in your Account.
Our Operation Department Officer will call back the Customer's registered telephone
number in their Account and verify the Customer's identity before providing the
latest selling price offers of the gold bullion.
If Customer “accepts” the transaction price offers, our Accounting
Department will issue a "Credit Note" based on the confirmed
discounted price and quantities after deduction of all fees and charges
(if any) from your account then we will upload the
"Credit Note" to your Account within one (1) banking day.
Our Account Department will email the "Credit Note" to the Customer with
the email address which recorded in the account openning form.
Our Operation Department will upload the updated "Statement"
to the Customer’s Online Account within one (1) banking
day after the transaction is made.
* Please note that all communications between the Customers and our Company Representatives are recorded and will be used as an evidence of the contents of communications in any disputes. Where the Customer is a non-local Customer and/or if we considered that the phone communication cannot convey the message to the Customer accurately, our Company has the full right to choose “Email” to replace “Telephone” arrangement in providing price offers of the Physical Gold Bullion, to confirm the transaction prices and quantities with the Customer and etc, while our Company will use any record of Email communications as evidence of the contents of communications in any disputes.
The Customer should select either U.S. Dollars or Hong Kong Dollars for payment and settlement of any Physical Gold Bullion transactions upon the account opening.
If the transaction for purchasing Physical Gold Bullion had incurred any fees and charges (if any), they will be deducted from the Customer’s account and list out clearly on the "Statement".
Before the Customer using our services, the Customer should peruse, understand, agree and accept , , , , and provided by our Company.